Purchase, changes and refund policy
These conditions govern the purchase and use of Mollet Play Fest 2026 tickets. They must be read together with the specific information displayed on Weezevent before payment.
1. Scope and acceptance
These conditions apply to Mollet Play Fest tickets, passes and activities purchased through official channels. The purchaser must have legal capacity to contract and accept the conditions displayed before payment. Specific terms for each ticket type prevail where more detailed, without reducing mandatory rights.
2. Seller identity and platform
The organiser's legal identity, tax number, address and direct contact methods must be readily accessible on the website and during checkout. Weezevent provides ticketing and payment infrastructure under its own terms; its involvement does not remove obligations legally borne by the organiser or seller identified during purchase.
3. Price, taxes and charges
The total price, taxes and all mandatory charges will be shown before the order is confirmed. No unaccepted amounts will be charged. The receipt and ticket will be sent to the contact method provided by the purchaser, who must check and retain them.
4. No ordinary withdrawal right
Tickets grant access to leisure services on specified dates. The ordinary fourteen-day withdrawal right therefore generally does not apply under Article 103(l) of Spanish Royal Legislative Decree 1/2007 and Article 16(l) of Directive 2011/83/EU. This exception does not affect rights arising from cancellation, material change, breach, billing error or any other mandatory right.
5. Non-attendance and personal circumstances
Inability to attend because of illness, travel, work changes, selection errors or other personal circumstances does not itself create a refund right. Date, category, requirements and compatibility should be checked before payment. This is without prejudice to statutory rights, purchased insurance or exceptions expressly offered by the organiser.
6. Name changes and resale
Named tickets may only be transferred where permitted and through the announced official procedure. Identity and validity may be checked. Duplication, alteration or unauthorised resale may result in invalidation where fraud, capacity risk or legal breach exists. The organiser is not responsible for tickets bought from unauthorised third parties.
7. Delivery, safekeeping and admission
Each code or ticket is unique. It must be kept secure and not published. Only the first successfully verified admission will be valid. Identification, proof of age or competition requirements may be requested when notified in advance. Technical incidents attributable to the official system will be addressed without prejudicing consumer rights.
8. Full cancellation
If the event is cancelled before it starts, amounts that must legally be returned will be refunded through the original method where possible, or through alternatives allowed by law. Cash refunds will not be replaced by compulsory vouchers where the consumer is legally entitled to money back.
9. Date, venue or material change
An unjustified material change to the date, venue or principal content will be notified sufficiently in advance and the options required by law will be offered, including a refund or, where appropriate and possible, transfer to another date. Reasonable changes to schedules, rounds, secondary activities, participants, guests or internal layout are not material where the event's principal nature and service remain, always subject to the circumstances and mandatory law.
10. Force majeure, safety and public decisions
In cases of force majeure, emergencies, safety risks, public authority orders, health restrictions, general utility failures or other unavoidable events, the organiser may take proportionate measures and postpone, interrupt or modify the event. Notice will be given as soon as reasonably possible and all mandatory refund, exchange and complaint rights will be respected.
11. Admission and removal
Admission is subject to capacity, announced rules, safety, conduct and lawful venue instructions. Access may be refused or a person removed for fraudulent tickets, endangering others, harassment, discrimination, serious disruption or breach of essential notified rules. No refund is due where loss of access is attributable to the attendee and the measure is lawful and proportionate.
12. Competitive activities
Participation may require an age category, Player ID, registration, lists, valid teams or materials, and punctuality. Sporting disqualification under published rules is not cancellation of the service and does not automatically generate a refund, without prejudice to organisational error or enforceable rights.
13. Scope of liability
Nothing excludes liability for fraud, gross negligence, injury, death, fundamental breach or rights that cannot legally be limited. Outside those cases and to the extent permitted by law, the organiser is not liable for separately booked external costs, indirect loss, property not placed in its custody, or failures exclusively attributable to third parties or the attendee.
14. Refund request
Requests must use the support channel identified during purchase and include the order reference, ticket type and enough information to verify the transaction, without publishing access codes. Approved refunds will be processed through the original payment method where possible and within the statutory or communicated technically necessary period. Strictly necessary anti-fraud information may be requested.
15. Complaints and dispute resolution
Consumers may request written evidence of their complaint and use official complaint forms. The organiser will respond within the applicable legal period. Public consumer services and available out-of-court mechanisms may also be used. Governing law and jurisdiction are determined by mandatory consumer protection rules, without imposing a forum that removes consumer rights.
16. Severability, language and mandatory law
These conditions are available in Spanish, Catalan and English. Differences will be interpreted in good faith and, where legally required, in the consumer's favour. An invalid clause will be treated as unwritten without invalidating the remainder. Current mandatory law always prevails over this policy.